Built around
the people
running the phones.
Give your team a clearer view of call activity, destinations, and outcomes. Connect the phone system to the work around it.
Made for phone-driven teams
Different operations.
One connected approach.
Choose a workflow to see where the technology fits.
A clearer view for supervisors.
Review recorded calls, compare demand, and keep the supporting details close. Built for call centers, answering operations, and busy service desks.
Review what happened
Bring the call record, destination, duration, and available outcome into one view.
Understand incoming demand
Compare recorded volume over time and across configured sources and service selections.
Connect the supporting detail
Keep recording references and call details together, subject to capture and access.
Make the handoff visible.
Follow a service request from the caller’s selection to its destination and recorded acceptance.
Classify the service
Map a recorded menu choice to a service and its configured destination.
Separate answer from acceptance
See whether the required confirmation was captured, rather than assuming an automated answer is a successful handoff.
Review the follow-through
Bring the call details and configured alerts into the workflow that follows the request.
Give every decision a reason.
Connect the source, acceptance evidence, and optional billing rules for lead-generation and call-distribution operations.
Attribute the call
Use configured tracking numbers, campaigns, and recorded fields to identify the source.
Explain the decision
Review acceptance, minimum duration, duplicate rules, and billable or no-charge outcomes.
Reconcile the record
Connect billing reports and invoice workflows, with exceptions available for review.
About queue and agent metrics
Queue depth, agent availability, abandonment, occupancy, and service levels require suitable events and a separately scoped integration. The example above reviews call history; it is not a live queue or agent monitor.
Routing with context
From the first ring
to the right destination.
Configure the menu around your services. Keep the selection with the record that follows.
Recorded selection: Service. Configured destination: service team.
Routing concept only. No call is placed and no PBX is changed.
Deployment options
Your infrastructure.
Your deployment choice.
Choose a self-hosted or cloud-hosted setup around your integrations and the responsibilities your team wants to retain.
Infrastructure, access, backups, updates, and support are defined before deployment.
On your selected infrastructure.
A deployment on infrastructure selected for your business, with integrations and operational responsibilities defined before launch.
- Environment
- Business-selected infrastructure
- Administration
- Access and management roles agreed
- Operations
- Updates and backups assigned
- Integrations
- PBX events and data reviewed
In a hosted environment.
A hosted deployment with its management and support arrangement defined around the phone system and the connected workflows.
- Environment
- Selected cloud-hosted infrastructure
- Administration
- Hosted access and management scoped
- Operations
- Backups, updates, and support agreed
- Integrations
- Connectivity and data access reviewed